Refund policy

Return & Exchange Policy

1. Returns: If for any reason you are not satisfied with your fitness apparel purchase, you may return it within 30 days from the date of delivery.

2. Eligibility: To be eligible for a return, the item must be unworn, in its original condition, with all tags and packaging intact. We cannot accept returns of items that have been used, washed, or damaged.

3. Return Process: To initiate a return, please reach out to our customer service team either through our website or by contacting our dedicated support email or phone number. Our team will guide you through the return process and provide you with the necessary instructions.

5. Exchanges: If you would like to exchange your fitness apparel for a different size or color, please contact our customer service team. They will assist you in finding the right product and guide you through the exchange process.

6. Return Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping service to ensure that your return reaches us safely.

We strive to make the return process as smooth and hassle-free as possible. If you have any further questions or require assistance regarding our return policy, please don't hesitate to reach out to our customer service team. Your satisfaction is our top priority at Fitberi.

Refunds

Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be made in the form of exchanges or a voucher that can be used towards future purchases.

To ensure a clear understanding of our return policy, please note that the following instances will not be considered as defects or qualify for a return:

1. Faults resulting from normal wear and tear: Our products are designed to withstand regular use and may show signs of wear over time. Minor wear and tear are expected and not considered as defects.

2. Damage arising from negligence, user abuse, or incorrect usage of the product: We encourage responsible and proper use of our apparel. Any damage caused by misuse, mishandling, or neglect will not be eligible for a return.

3. Damage arising from a failure to adequately care for the product: Proper care and maintenance of our products are essential to their longevity. Failure to follow care instructions may result in damage that is not covered under our return policy.

4. Damage arising from unauthorized alterations to the product: Any alterations, modifications, or repairs made to our products without prior authorization will void the eligibility for a return.

5. Incompatibility with personal preferences: While we strive to provide accurate product descriptions and ensure they are fit for their intended purpose, individual preferences may vary. We cannot accept returns based on personal preferences that do not affect the product's functionality or compliance with the provided specifications.

We value transparency and want to ensure that you have a clear understanding of the limitations of our return policy. If you have any further questions or concerns regarding specific cases, please reach out to our customer care team, and we'll be happy to assist you.